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import errorAsked by provident on March 18, 2016 at 05:23 AM
To help you better, we need to get more information about your issue; but if you are mentioning the "Import App" which helps to import data from .xls or .csv file formats, you need to be careful of the template of the related file.
As it is seen on its page, your file needs to fit following example templates:
For .csv files,
For .xls files,
For example, you need to add the fields' names and the answers just like the following:
I hope this method will meet your needs. However, if you are pointing something else, please do let us know.