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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    import error

    Asked by provident on March 18, 2016 at 05:23 AM
    import error
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    JotForm Support

    Answered by mert on March 18, 2016 at 06:00 AM

    To help you better, we need to get more information about your issue; but if you are mentioning the "Import App" which helps to import data from .xls or .csv file formats, you need to be careful of the template of the related file.

    As it is seen on its page, your file needs to fit following example templates:

     

    For .csv files,

     

    For .xls files,

     

    For example, you need to add the fields' names and the answers just like the following:

     

    I hope this method will meet your needs. However, if you are pointing something else, please do let us know.

     

    Regards.