What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    When Would Our Form be Back Up and Running Again?

    Asked by michaelcharles on March 18, 2016 at 06:07 AM

    Hello, We have bene told our form is no longer running due to having no more free space. 


    we have been asked to upgrade but I winder if the form will be back on the free plan the next month. please can you let me know.

    Page URL:

  • Profile Image
    JotForm Developer

    Answered by mert on March 18, 2016 at 08:41 AM

    Submission stats are calculated monthly, so every first day of the month the stats reset. In this case, if you have submissions with uploaded files, you can delete them to open some space. However, you can always free some space by deleting uploaded files on your submissions. With that, you don't need to wait for the beginning of the next month.

    Below, you can see how it is made on "Submissions" screen:


    I hope the explanations are clear enough. If there are some blank spots left for you, please don't hesitate to contact us.