What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving the notifications sent from our form on submission

    Asked by Peeweesoccerspring2016 on March 18, 2016 at 03:34 PM

    Hi there,

    We are not receiving email notification when someone fills out our form. I used your FAQ and the link for your tutorial guide is not working.  I've looked to find the place to put an email for the form notification, and can't find it. 

    I appreciate any help that can be given

     

    Thanks

    Page URL:
    https://form.jotform.com/60624399959170

    email notifications doesn't work not receiving email
  • Profile Image

    Answered by Ben on March 18, 2016 at 04:01 PM

    Thank you for letting us know. I have fixed the same link and it should work now for you.

    Now I took a look at your email and I see that it is in our bounce list. This is the reason why it was added to the same:

    Reason(s) : smtp; 550 5.1.0 <64.26.60.139> This IP has sent too many
        messages this hour. IB504 

    --D62A622D195.1453826487/fbr04.mfg.siteprotect.com

    I have removed it from the bounce list at this time, but you might need to contact your email service provider to make sure that they do not bounce the emails any further to avoid the same issue.