What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why my form hangs while saving changes?

    Asked by DTSS on March 18, 2016 at 06:31 PM

    I can't seem to get much done building a form because your system constantly tries to save and hangs and hangs, leaving me no option but to refresh and lose all the work I did. It's taken two and half hours to add a couple fields because of this nonsense. I have 10gig high speed Internet, plenty of RAM, etc.


    Off to a poor start. I'll give this till the end of my patience and chose another company to utilize if this continues.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 18, 2016 at 06:53 PM

    I have checked your forms and I was able to save them without any problem, I also noticed that you have some conflict on the conditions in one of your forms, I would suggest you to fix it: 

    Could you please share us a screenshot of the web console when this problem occurs? 

    If you are using Google Chrome these keyboard shortcut will help you to get the console. 

    Windows: Ctrl+Shift+J 


    Mac: Cmd+Opt+J


    This guide will help you to upload images with your post: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum


    If there is something causing this problem then we should be able to see it on the web console.