Why my form hangs while saving changes?

  • DTSS
    Asked on March 18, 2016 at 6:31 PM

    I can't seem to get much done building a form because your system constantly tries to save and hangs and hangs, leaving me no option but to refresh and lose all the work I did. It's taken two and half hours to add a couple fields because of this nonsense. I have 10gig high speed Internet, plenty of RAM, etc.

     

    Off to a poor start. I'll give this till the end of my patience and chose another company to utilize if this continues.

     

    Mark

  • Kevin Support Team Lead
    Replied on March 18, 2016 at 6:53 PM

    I have checked your forms and I was able to save them without any problem, I also noticed that you have some conflict on the conditions in one of your forms, I would suggest you to fix it: 

    Why my form hangs while saving changes? Image 1 Screenshot 20

    Could you please share us a screenshot of the web console when this problem occurs? 

    If you are using Google Chrome these keyboard shortcut will help you to get the console. 

    Windows: Ctrl+Shift+J 

     

    Mac: Cmd+Opt+J

     

    This guide will help you to upload images with your post: https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum. 

     

    If there is something causing this problem then we should be able to see it on the web console.