What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How does Jotform receive notification from PayPal that a payment has been made?

    Asked by ASRA on March 21, 2016 at 12:31 AM

    If the PayPal account on my form is a personal account, and therefore does not have a configurable IPN, how does Jotform receive notification of a successful payment from PayPal?

    paypal notification paypal ipn
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 21, 2016 at 12:52 AM

    Hello ASRA,

    JotForm receives IPN notification from PayPal if the payment went through successful or not. Actually you do not have to actually configure any IPN. When you integrate your form with PayPal, IPN URL is set. For your forms to work normally, you just need to ensure that IPN is enabled in your account. You may like to take a look at the following guide on how to enable IPN: https://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal 

    Hope this helps.

    Do get back to us if you have nay questions.

    Thank you!

  • Profile Image

    Answered by ASRA on March 21, 2016 at 02:11 AM

    My question related to personal PayPal accounts, where there is no way to set IPN on or off, or to set a URL for the IPN.

    Does that mean that Jotform is somehow sending PayPal an IPN URL, and Paypal is responding to it appropriately, even for a personal PayPal account?

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 21, 2016 at 02:50 AM

    I am currently checking your concern. I will let you know on this thread once I am done checking. Regards.

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 21, 2016 at 05:16 AM

    I would like to inform you that a business type account is required to be able to receive payments and enable the IPN in paypal. Otherwise, all the payments will be treated as incomplete. If you are currently using a personal paypal account, I would suggest upgrading to business type so you can enable the IPN.

    Hope this helps.
    Regards.

  • Profile Image

    Answered by ASRA on March 21, 2016 at 07:19 AM

    You say that payments to personal accounts through Jotform will ALL be treated as incomplete. That is not true; I have many forms that use personal PayPal accounts, and yet these forms work perfectly; completed payments are treated as completed submissions, and incomplete payments are treated as incomplete submissions.

    Clearly there must be some form of communication from PayPal back to Jotform to indicate that the payment has occurred.

  • Profile Image
    JotForm Support

    Answered by Mike on March 21, 2016 at 08:38 AM

    We send our IPN URL with every PayPal transaction, but I do not think that we have any special fallback for the PayPal Standard accounts. I assume that this means that PayPal does honor received IPN URL variable.