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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Integration: Form not redirecting to PayPal

    Asked by tougalooalumni on March 21, 2016 at 03:56 PM

    The form is at http://www.tougalooalumni.org/luncheon-banquet-order-form/.

     

    The form worked fine when I tested it yesterday, but now when you click on the Submit button, it says "Please wait..." and never goes to PayPal.

    Page URL:
    http://www.tougalooalumni.org

    paypal form
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    JotForm Support

    Answered by Mike on March 21, 2016 at 04:29 PM

    I have submitted a test entry using Google Chrome browser and I was successfully redirected to the PayPal payment page.

    Are you still able to reproduce the issue? Is this happening in some specific browser?

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    Answered by tougalooalumni on March 21, 2016 at 05:03 PM

    Thanks for testing. I was able to figure out the problem and fix it. I was using the Wordpress embed code, and Wordpress apparently doesn't like it. I replaced it with the iframe code and it worked fine.

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    JotForm Support

    Answered by Mike on March 21, 2016 at 05:20 PM

    Thank you for your update. Please feel free to contact us anytime if you need any further assistance.

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    Answered by tougalooalumni on March 21, 2016 at 05:23 PM

    Certainly!