***SPAM*** appears in the subject of the notification emails..

  • Grahammilton1985
    Asked on March 22, 2016 at 8:11 AM

    Hey

     

    ***SPAM*** appears at the start of subject of the notification emails..

     

    But they still come to my inbox

     

    As its embedded in the subject of the email I cant get rid of it..

     

    I use gmail

    Page URL: https://www.dropbox.com/s/w3vodo7bkt8uzcz/Screenshot%202016-03-22%2012.10.11.png?dl=0
  • Welvin Support Team Lead
    Replied on March 22, 2016 at 10:04 AM

    You are currently using your own email address as the sender email of the form. Please note that this method is using SendMail. 

    Are you using an email client? Webmail Access? This is the only thing I can think that is putting the SPAM in the subject line. I'm using an email client (MailBird), for example, does the same thing and it sync to my Gmail account. You can also do this in Webmail, especially for cPanel. 

    You can fix this by adding your own email address as a safe sender. If this is not working, whitelisting us is recommended: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.