Where is the data stored, and what about information privacy?

  • jilladams
    Asked on March 22, 2016 at 4:53 PM

    I'm just wondering about data storage and whether personal information is stored, protected, in what country etc. 

  • David JotForm Support
    Replied on March 22, 2016 at 4:58 PM

    We have several servers world wide.

    DATA CENTER LOCATIONS

    We use Amazon Web Services. (AWS) and Incero
     
    We do store our data on different datacenters in two continents.

    -2 datacenters in US

    -1 datacenter in Germany

     

    Data Centers in USA

    -Incero Data Center- Dallas, TX    http://incero.com/about

    - AWS US East - Northern Virginia

    https://aws.amazon.com/about-aws/globalinfrastructure/?nc1=h_l2_cc

    ⇒ Data is replicated between these two locations for high availability.

    We also use Cloudflare services for backups and further offloading of stress when there are large amounts of data flow.  Both Jotform.com and Jotform.us are also stored within the US.

    For information on how to use JotForm in the most secure manner, this thread has more details:

    http://www.jotform.com/answers/333046-is-JotForm-HIPAA-Compliant

    Let us know if you have any further questions and we will be happy to help.

  • jilladams
    Replied on March 22, 2016 at 8:45 PM
    Thanks for the quick response!
    ...
  • Chriistian Jotform Support
    Replied on March 22, 2016 at 10:12 PM

    On behalf of my colleague, you are most welcome. Feel free to contact us again if you have any other concerns. Cheers.