What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where is the data stored, and what about information privacy?

    Asked by jilladams on March 22, 2016 at 04:53 PM

    I'm just wondering about data storage and whether personal information is stored, protected, in what country etc. 

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    JotForm Support

    Answered by david on March 22, 2016 at 04:58 PM

    We have several servers world wide.


    We use Amazon Web Services. (AWS) and Incero
    We do store our data on different datacenters in two continents.

    -2 datacenters in US

    -1 datacenter in Germany


    Data Centers in USA

    -Incero Data Center- Dallas, TX    http://incero.com/about

    - AWS US East - Northern Virginia


    ⇒ Data is replicated between these two locations for high availability.

    We also use Cloudflare services for backups and further offloading of stress when there are large amounts of data flow.  Both Jotform.com and Jotform.us are also stored within the US.

    For information on how to use JotForm in the most secure manner, this thread has more details:


    Let us know if you have any further questions and we will be happy to help.

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    Answered by jilladams on March 22, 2016 at 08:45 PM
    Thanks for the quick response!
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    JotForm Support

    Answered by Chriistian on March 22, 2016 at 10:12 PM

    On behalf of my colleague, you are most welcome. Feel free to contact us again if you have any other concerns. Cheers.