What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Notifier and autoresponder emails are coming in blank, despite the information being logged on Jotform submissions

    Asked by centreeducation on March 22, 2016 at 11:31 PM
    Emails Submissions JotForm jotform submissions
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    JotForm Support

    Answered by Chriistian on March 22, 2016 at 11:58 PM

    Can you please provide us with the name and the URL of the form where you encountered this issue? This would help us investigate your issue further.

    In the meantime, I would suggest deleting the old notification and autoresponder, then creating a new one to fix the issue. Here are a couple of guides that may help: 

    Setting Up Email Notifications

    Creating a Form Autoresponder

    Do let us know how it goes.
    Regards.