What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not working

    Asked by solidinnovationstudio on March 23, 2016 at 02:55 AM

    Hello, My form is showing as locked, I don't know what is going on, even a template was doing the same thing

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    JotForm Support

    Answered by Chriistian on March 23, 2016 at 03:58 AM

    It appears that your account was auto-suspended by our phishing detector due to a violation of jotform's terms. Please note that collecting sensitive information such as login credentials or passwords is not allowed in Jotform.

    "Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials."

    To lift the suspension, I would suggest removing the user and password field in your Boosting Registration form and refrain from adding such fields again.

    Let us know once the password field has been removed.