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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Android shows "sad face" emoticon after submitting.

    Asked by sanderh on March 24, 2016 at 06:59 AM

    Someone got a "sad face" emoticon after submitting through an android phone.
    In other words...submitting fails.
    Was able to reproduce (Android 5.0.1)..see attachement.

    On PC it works fine.
    Anyone any idea what should cure this ?
    tweaks/settings ? Am I overlooking something ?


    Thanks in advance ! SanderH

    Screenshot
    Android after shows emoticon
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    JotForm Support

    Answered by Boris on March 24, 2016 at 08:21 AM

    Is the form embedded on your website when this happens?

    I have cloned your form into my account and tested it on Android (Samsung Galaxy), and it submitted without any issues:

    If the problem is happening on a form that is embedded onto your website, please let us know a link to the page where the form is located, and we will be happy to test if it is working on Android devices, or if there is something wrong with it.

    Without seeing the page in question, I would only recommend re-embedding your form with our iFrame embed codes, to help prevent conflicts between the form and your website:

    https://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code

    If that doesn't resolve the issue, please let us know where the form is embedded and we'll be happy to check further.

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    Answered by sanderh on March 25, 2016 at 06:45 AM
    Thanks..will try this !
    Op 24 mrt. 2016 13:20 schreef "JotForm" :
    ...
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    JotForm Support

    Answered by Boris on March 25, 2016 at 08:20 AM

    You're most welcome, please keep us updated on how it goes.