What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    problem with the form submission.

    Asked by julianopires on March 24, 2016 at 02:01 PM

    my form are not coming to my email, ensinoeducar@hotmail.com, I need you to solve it.

    Page URL:
    http://www.ensinoeducar.com.br

    problem hotmail email solve
  • Profile Image
    JotForm Support

    Answered by BJoanna on March 24, 2016 at 02:28 PM

    I have checked email address you provided and that email address is in bounce list. Our system gave following result:

    ensinoeducar@hotmail.com is IN the bounce list 

    Reason(s) : smtp; 550 OU-001 (SNT004-MC1F55) Unfortunately, messages from 54.240.10.136 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors

    I have now removed it from our bounce list. 

    I would suggest you to contact your email service provider to Whitelist JotMails IP Addresses:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    You can follow this guide on how to check and remove the email from bounce list.

     

    And this guide How to setup email alerts to prevent email bouncing related issues.

    Hope this will help. Let us know if you need further assistance.