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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving emails regarding form submission

    Asked by dfinkelstein on March 24, 2016 at 02:28 PM

    We made no changes to our form and all of a sudden it stopped sending us emails with the form fill data.... is this a jotform issue? 

    I checked the settings and everything looks good.  

     

    It is for this form:

    https://form.jotformeu.com/52714382972360

     

    Please let me know how to fix.

     

    Thanks

     

    Page URL:
    https://form.jotformeu.com/52714382972360

    Emails receiving receiving emails JotForm settings fill
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    JotForm Support

    Answered by Kevin_G on March 24, 2016 at 03:26 PM

    I checked your form and seems like you have properly set your email notifier, I also checked the email log for your address and seems like some emails where not delivered, however, I see that new emails are being sent: 

    I have tested your form and seems like the email was sent: 

    Please, check your Junk and Spam folders, emails notifications should be there, if you are using our default sender email addresses you might whitelist our IP addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Do get back to us if the issue still persists even after whitelisting our IPs.