- dfinkelsteinAsked on March 24, 2016 at 02:28 PM
We made no changes to our form and all of a sudden it stopped sending us emails with the form fill data.... is this a jotform issue?
I checked the settings and everything looks good.
It is for this form:
Please let me know how to fix.
- JotForm SupportKevin_GAnswered on March 24, 2016 at 03:26 PM
I checked your form and seems like you have properly set your email notifier, I also checked the email log for your address and seems like some emails where not delivered, however, I see that new emails are being sent:
I have tested your form and seems like the email was sent:
Please, check your Junk and Spam folders, emails notifications should be there, if you are using our default sender email addresses you might whitelist our IP addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.
Do get back to us if the issue still persists even after whitelisting our IPs.