Unable to receive submission notifier

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    destecroix
    Asked on March 25, 2016 at 11:29 AM

    I haven't received a submission notifier email in the last 24 hours.

    I'm getting paypal notifications and the submissions are appearing in the report for download.

    Can you help please

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    Charlie
    Answered on March 25, 2016 at 12:16 PM

    Apologies for the inconvenience. I checked your email address destecroix@blueyonder.co.uk and I see the notifications failed to send there.

     

    I did clone your form and tried to replicate the problem, but I was able to successfully made a test transaction and receive an email notification.

    Have you tried make a test submission, you don't need to complete the payment in Paypal's gateway, you can just click "Complete" in the "Incomplete Payment" submissions and it should trigger the notification to be sent.

    If you are still unable to receive the notification, please try following the steps mentioned here: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues 

    Let us know if it now works.

  • Profile Image
    destecroix
    Answered on March 25, 2016 at 01:29 PM

    I have just received a notification so I presume it's all ok now. Thanks

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    Charlie
    Answered on March 25, 2016 at 01:34 PM

    Thank you for the confirmation. Should you need our assistance again, please do not hesitate to open a new thread here in the forum.