Problem with gift registry widget, ONCE MORE !

  • sellyon
    Asked on March 26, 2016 at 5:32 AM

    Once more, gift registry widget does not work on my forms. One example :

    https://form.jotform.com/52504727269965

    What is causing this problem, which happens very often ?

     

    Michel

     

  • BJoanna
    Replied on March 26, 2016 at 7:58 AM

    I have tested your form and I noticed that Gift Registry widget is not updating. Number of available items is not subtracting when form is submitted and opened again. I have cloned your form and on my cloned form I had another issue. I was not able to submit my cloned form. Form was stuck on please wait. 

    I was able to resolve this issue on my cloned form by updating Gift Registry widget. Inside of your Form Builder select your Gift Registry widget and click on wizard icon.

    Problem with gift registry widget, ONCE MORE ! Image 1 Screenshot 30

    Then inside of Gift Registry widget setting click on Update Widget button.

    Problem with gift registry widget, ONCE MORE ! Image 2 Screenshot 41

    Here is my cloned form: https://form.jotform.com/60852780626966? 

    Feel free to test it and clone it.

    Hope this will help. Let us know if you need further assistance.

  • sellyon
    Replied on March 26, 2016 at 9:19 AM

    Gift registry widget works well with the form you cloned. But when cloning I lost rapport.

    I try the same method (cloning + update widget) with another form.

    https://form.jotform.com/60854183951966

    The widget does not work. Why ?

  • victor
    Replied on March 26, 2016 at 12:02 PM

    Sorry you are having difficulties. I have just cloned your form and also noticed that form did not submit at first. It got stuck after pressing the submit button. As indicated by my colleague.

    When I entered the widget wizard and press the UPDATE WIDGET button, the form work correctly.

    Problem with gift registry widget, ONCE MORE ! Image 1 Screenshot 20

    If you are still experiencing the problem, I would recommend you remove the widget, clear both your cache and cookies of your browser and re-insert the widget into your form.

    Please let us know if this helps.

     

  • sellyon
    Replied on March 26, 2016 at 1:01 PM

    The only solution, in fact, is to remove and re-insert the widget. It is a bit too long. Never mind.

  • victor
    Replied on March 26, 2016 at 2:03 PM

    Sorry we were not more helpful. If you have any other question or issue, please do not hesitate contacting us. 

  • sellyon
    Replied on April 1, 2016 at 3:59 AM

    Another problem with gift registry widget in this form :

    https://form.jotform.com/60854042706958

    The limit item (=inscription) is 15. Nevertheless, I got 17 items.

    None message (=Merci de vous inscrire en liste d'attente) does not work.

    A lot of problem with gift registry widget. Not reliable.

    Is there a solution ?

     

     

  • mert JotForm UI Developer
    Replied on April 1, 2016 at 9:53 AM

    In order to help you better, I moved your last question into another thread, so you can access it through the link below:

    https://www.jotform.com/answers/808112

     

    It will be answered in short.