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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with gift registry widget, ONCE MORE !

    Asked by sellyon on March 26, 2016 at 05:32 AM

    Once more, gift registry widget does not work on my forms. One example :

    https://form.jotform.com/52504727269965

    What is causing this problem, which happens very often ?

     

    Michel

     

    problem gift registry registry widget gift registry widget
  • Profile Image
    JotForm Support

    Answered by BJoanna on March 26, 2016 at 07:58 AM

    I have tested your form and I noticed that Gift Registry widget is not updating. Number of available items is not subtracting when form is submitted and opened again. I have cloned your form and on my cloned form I had another issue. I was not able to submit my cloned form. Form was stuck on please wait. 

    I was able to resolve this issue on my cloned form by updating Gift Registry widget. Inside of your Form Builder select your Gift Registry widget and click on wizard icon.

    Then inside of Gift Registry widget setting click on Update Widget button.

    Here is my cloned form: https://form.jotform.com/60852780626966? 

    Feel free to test it and clone it.

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by sellyon on March 26, 2016 at 09:19 AM

    Gift registry widget works well with the form you cloned. But when cloning I lost rapport.

    I try the same method (cloning + update widget) with another form.

    https://form.jotform.com/60854183951966

    The widget does not work. Why ?

  • Profile Image

    Answered by victor on March 26, 2016 at 12:02 PM

    Sorry you are having difficulties. I have just cloned your form and also noticed that form did not submit at first. It got stuck after pressing the submit button. As indicated by my colleague.

    When I entered the widget wizard and press the UPDATE WIDGET button, the form work correctly.

    If you are still experiencing the problem, I would recommend you remove the widget, clear both your cache and cookies of your browser and re-insert the widget into your form.

    Please let us know if this helps.

     

  • Profile Image

    Answered by sellyon on March 26, 2016 at 01:01 PM

    The only solution, in fact, is to remove and re-insert the widget. It is a bit too long. Never mind.

  • Profile Image

    Answered by victor on March 26, 2016 at 02:03 PM

    Sorry we were not more helpful. If you have any other question or issue, please do not hesitate contacting us. 

  • Profile Image

    Answered by sellyon on April 01, 2016 at 03:59 AM

    Another problem with gift registry widget in this form :

    https://form.jotform.com/60854042706958

    The limit item (=inscription) is 15. Nevertheless, I got 17 items.

    None message (=Merci de vous inscrire en liste d'attente) does not work.

    A lot of problem with gift registry widget. Not reliable.

    Is there a solution ?

     

     

  • Profile Image
    JotForm Support

    Answered by mert on April 01, 2016 at 09:53 AM

    In order to help you better, I moved your last question into another thread, so you can access it through the link below:

    https://www.jotform.com/answers/808112

     

    It will be answered in short.