What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form has been disabled and conditional formatting has disappeared

    Asked by antonvalle on March 28, 2016 at 02:11 AM

    URGENT.

    I had one form that I used with lots of conditional formatting. I made a backup clone of it earlier since I had some trouble with updating it previously.

    Now the same kind of problems occurred with the form I actually used. Almost all of the conditional formatting is missing in the editing section. The form still works, but I'm unable to edit it's conditional formatting.

    I tried to work with my backup clone instead, but this form can't be published, since it just says "Form is disabled" when I'm trying to preview it. And now the actual form I use is also disabled.

    Form is used directly to sales and it's extremely urgent to get back online.

    Page URL:
    https://form.jotformeu.com/53585332216353

    Screenshot
    and preview section one form same
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 28, 2016 at 03:27 AM

    It appears that your account was auto-suspended by our phishing detector because some of your forms were made on ‎Finnish language.

    Why is this? We have a tool called Phishing Detector which allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, etc. However this tool is not updated to scan Finnish, Arabic, French and other similar languages, therefore most of the forms made in these languages might be automatically suspended.

    To avoid future suspensions we recommend you to build the form in English and then translate the form into ‎Finnish, French or any other language that might be suspended automatically. Here's a guide that can help you set it up:

    How to translate your forms to different languages

    I have now lifted the suspension of your account so you can setup your form to use different languages. If you need further assistance, do let us know.

    To better assist you with your other concern, I have moved it to another thread. You can check that thread by following this link: https://www.jotform.com/answers/803898 

    Regards.