What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Adobe eSign widget: Error when authenticating eSign widget.

    Asked by LeesaDykstraDesigns on March 28, 2016 at 04:23 AM

    I've spoken with Adobe regarding the issue but was told that its an issue on Jotforms end.  I click to authenticate the widget and I'm taken to the Adobe login.  My login credentials are saved so I just click sign in.  The error reads: "Error: Your session has expired. Please re-login and try again."  To which I log in, but it takes me into my Adobe account and does not Authenticate.  I've also noticed that when I click on "wizard" to do this, it freezes up and won't let me exit the wizard.

    I have an agreement that needs to go out asap, but I can not get the signature to work.  If someone would help I would greatly appreciate it.

     

    Thanks!
    Matt Dykstra

    Page URL:
    http://leesadykstradesigns.com/termination-lynette-smith

    authenticate eSign Adobe DC style size session height
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    JotForm Support

    Answered by beril on March 28, 2016 at 04:58 AM

    Can you try to remove the existing widget and add it again?

    If it doesn't work, please let us know. We will be happy to assist you.

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    Answered by LeesaDykstraDesigns on March 28, 2016 at 05:09 AM

    That was one of the first things I did.  I've also attempted to do this from different browsers and cleared cache/cookies on both as well.

    Thanks for any support you can give!

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    JotForm Support

    Answered by Chriistian on March 28, 2016 at 05:39 AM

    I made a test form and tried to add an Adobe Esign Wizard. Unfortunately I was not able to add the widget. I was also unable to exit the Adobe eSign wizard.

    I will have to escalate this issue to our back-end team for further investigation. We will let you know on this thread once there are any updates. 

    In the meantime, I would suggest using the Smooth Signature Widget to capture the user's signature. widgets.jotform.com/widget/smooth_signature 

    Regards.

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    Answered by LeesaDykstraDesigns on March 28, 2016 at 03:19 PM

    Thanks Chriistian.  I really appreciate you looking at this!  

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    JotForm Support

    Answered by BJoanna on March 28, 2016 at 04:26 PM

    On behalf of my colleague, you are welcome.

    Also I see that this ticket is already assigned to one of our developers. Once this issue is resolved we will inform you via this thread.

     

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    Answered by LeesaDykstraDesigns on March 28, 2016 at 04:41 PM

    Perfect!

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    JotForm Support

    Answered by TitusN on April 20, 2016 at 08:49 AM

    Thank you for your patience. 

    We've fixed the bug - you should be able to re-authenticate and close the wizard. 

    Please check - let us know.