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Adobe eSign widget: Error when authenticating eSign widget.Asked by LeesaDykstraDesigns on March 28, 2016 at 04:23 AM
I've spoken with Adobe regarding the issue but was told that its an issue on Jotforms end. I click to authenticate the widget and I'm taken to the Adobe login. My login credentials are saved so I just click sign in. The error reads: "Error: Your session has expired. Please re-login and try again." To which I log in, but it takes me into my Adobe account and does not Authenticate. I've also noticed that when I click on "wizard" to do this, it freezes up and won't let me exit the wizard.
I have an agreement that needs to go out asap, but I can not get the signature to work. If someone would help I would greatly appreciate it.
Can you try to remove the existing widget and add it again?
If it doesn't work, please let us know. We will be happy to assist you.
That was one of the first things I did. I've also attempted to do this from different browsers and cleared cache/cookies on both as well.
Thanks for any support you can give!
I made a test form and tried to add an Adobe Esign Wizard. Unfortunately I was not able to add the widget. I was also unable to exit the Adobe eSign wizard.
I will have to escalate this issue to our back-end team for further investigation. We will let you know on this thread once there are any updates.
In the meantime, I would suggest using the Smooth Signature Widget to capture the user's signature. widgets.jotform.com/widget/smooth_signature
Thanks Chriistian. I really appreciate you looking at this!
On behalf of my colleague, you are welcome.
Also I see that this ticket is already assigned to one of our developers. Once this issue is resolved we will inform you via this thread.
Thank you for your patience.
We've fixed the bug - you should be able to re-authenticate and close the wizard.
Please check - let us know.