What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why/How does an email address get added to the bounce list?

    Asked by Kristytgmgold9 on March 28, 2016 at 12:49 PM

    I know how to remove an email address from the bounce list, but am unclear how or why it gets added to the list in the first place. Also, is there a way to be alerted that an email address that previously worked has been added to the list? Thank you!

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    JotForm Support

    Answered by BJoanna on March 28, 2016 at 02:01 PM

    There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your mailbox is full or JotForm is on your blacklist. JotForm will stop sending emails when your email address is in the bounce list. Please note that high bounce rates will put our sending method at risk so we have to process the bounce messages without exceptions.

    I would suggest you to set up your email notifications according to this guide:


    Also you can contact your email provider and request them to Whitelist JotMails IP Addresses.

    It is not possible to be alerted if email address is added to bounce list.

    Hope this will help. Let us know if you need further assistance.