What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issues with Submission Emails Again

    Asked by antoni74 on March 28, 2016 at 04:24 PM

    Hello. We previously had issues with the form submissions being sent to our emails due to a change made by Jotform and again we seem to not be receiving emails. Can you please check the form and let me know why it is no longer forwarding to our emails? 

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    Answered by Huberson on March 28, 2016 at 06:17 PM

    Hi, your email address was actually in bounce list. You should receive your email notifications now since it has been removed.

    You can check if your email is in bounce list and remove it from Account Setting - Remove-your-email-address-from-bounce-list

    Also consider the following guides to help prevent this issue:



    Contact us anytime if assistance is needed.


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    Answered by antoni74 on March 28, 2016 at 06:28 PM

    Hello Huberson. Why is this the 2nd time that this has happened without us making any changes to the form or anything? 

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    JotForm Support

    Answered by Chriistian on March 28, 2016 at 10:49 PM

    The email notifications may have failed to deliver to your email address. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address into our bounce list. 

    There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your mailbox is full or JotForm is on your blacklist. JotForm will stop sending emails when your email address is in the bounce list. That is why even when no changes are made to the form, an email address may still get added to the bounce list.

    Hope this helps. Do let us know if you need further assistance.