Issues with Submission Emails Again

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    antoni74
    Asked on March 28, 2016 at 04:24 PM

    Hello. We previously had issues with the form submissions being sent to our emails due to a change made by Jotform and again we seem to not be receiving emails. Can you please check the form and let me know why it is no longer forwarding to our emails? 

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    Huberson
    Answered on March 28, 2016 at 06:17 PM

    Hi, your email address was actually in bounce list. You should receive your email notifications now since it has been removed.

    You can check if your email is in bounce list and remove it from Account Setting - Remove-your-email-address-from-bounce-list

    Also consider the following guides to help prevent this issue:

    Setup-email-alerts-to-prevent-emails-not-being-received-issues

    Whitelisting-JotMails-IP-Addresses

    Contact us anytime if assistance is needed.

     

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    antoni74
    Answered on March 28, 2016 at 06:28 PM

    Hello Huberson. Why is this the 2nd time that this has happened without us making any changes to the form or anything? 

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    Chriistian
    Answered on March 28, 2016 at 10:49 PM

    The email notifications may have failed to deliver to your email address. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address into our bounce list. 

    There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your mailbox is full or JotForm is on your blacklist. JotForm will stop sending emails when your email address is in the bounce list. That is why even when no changes are made to the form, an email address may still get added to the bounce list.

    Hope this helps. Do let us know if you need further assistance.