What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to downgrade my pricing plan ?

    Asked by WelcomeService on March 29, 2016 at 09:11 AM

    Hello, when downgrading my pricing plan from the $19 to the free plan, the only option is to Cancel my account.

    How can I only downgrade without cancelling my account as I don't want to lose all my current data and want to keep using Jotform.

     

    Thanks

    Guillaume Bédat

    pricing plan how JotForm thanks hello
  • Profile Image

    Answered by victor on March 29, 2016 at 10:23 AM

    To downgrade your plan to a free plan you may do this from the BILLING PAGE.

    You just hover and click on the starter (free) plan. You will be asked to cancel, this does not mean your account will be cancelled. It is really asking you if you wish to cancel your current plan.

    Please note that this will not take effect immediately. It will remain on your current plan until your subscription date ends.

    Please review our users guide: How to Downgrade Subscription back to Free Account