No submission emails received since last Thursday

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    Asked on March 29, 2016 at 10:43 AM

    No submission emails received since last Thursday - can someone urgently advise if there is a problem again with UK emails


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    Answered on March 29, 2016 at 12:20 PM

    I took a look at the email that is default for your account and it is not in our bounce list. Based on our history log they all also seem to be successfully sent from Jotform servers.

    This suggests that something on your side might be blocking the same.

    Could you please check your spam, trash and bulk email folders to make sure they are not in the same?

    Also, if a different email is the one that you are not receiving your submissions do let us know which form we should check to get the same.

    It is also likely that your email server might be using some anti-spam service that started blocking our emails without reporting the emails as bad to us. If this is the case your IT team or your email server administrator could see the cause and help you whitelist Jotform emails.

    To do that, please give them the link to the following guide: Whitelisting JotMails IP Addresses