What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am unable to view the pictures of the items that was uploaded inside of email Notification

    Asked by passtheapple on March 29, 2016 at 03:15 PM
    I do have a question, when I review the email at memberservice@passtheapple.com, I am unable to view the pictures of the items that was uploaded.  Please see the attached screen shot.
  • Profile Image
    JotForm Support

    Answered by BJoanna on March 29, 2016 at 03:28 PM

    I was able to replicate mentioned issue on my cloned form. 

    There was an issue with "Text Format" of email Notifications two weeks ago and it seems that this is causing the issue on your form. I think that this issue was on your original form and now it is shown on your cloned form as well. To resolve this I would suggest you to delete the existing email Notification and create a new one. The following guides should help you:

    Delete email Notification:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Create email Notification:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    On my cloned form I was able to resolve this, by creating new email Notification.  

    Hope this will help. Let us know if you need further assistance.