What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What does it mean when it says "incomplete payments" and that payment submissions are not complete? What needs to be done to complete the transaction?

    Asked by MyWarriorsPlace on March 29, 2016 at 05:41 PM

    Submissions incomplete payments transaction and
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 29, 2016 at 08:11 PM

    You either have setup an incomplete payment notification

    https://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

    Otherwise read more about this here:

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ