What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can you clear the "109" test emails I sent?Asked by grupodes on March 30, 2016 at 03:25 AMDear Sirs of JotForm, sending gently only over this email to see if you can clear the "109" test emails I sent to include the name of my company "Grupo Desenvolver" in the shipping field From Name, as these 109 that tried to resolution my case will miss the free usage period of account JotForm. Feel free to make the decision that found more just. Cordial greetings. Marcelo Silva, Florianópolis, Brasil.
I do believe the "109" that you are referring to are the Form Views, and not the emails. I checked your account and I can see that the current form views is at 109. Unfortunately, we cannot clear the form views in your account. Please note that the Form Views limit for free accounts is 1,000. So your form views is still far from reaching the limit (109 out of 1,000).
Furthermore, the form view limits will reset to 0 during the first day of the next month (April 1). Since it is March 30 at the time of this writing, you can simply wait until April 1, and your Form Views count will reset to 0 again.
Hope this helps. Do let us know if you need further assistance.