- HighlineAsked on March 30, 2016 at 10:01 AM
On Monday 28 Mar 16 I stopped receiving email notification of new forms being submitted from my workers. The forms are still being send to our Safety Management Company SafetySync but I do not recieve a notification. Could you please look into this for me and let me know if there is something I need to do to rectify this.
Highline Electrical Constructors
- JotForm SupportWelvinAnswered on March 30, 2016 at 12:16 PM
That is because your email address has been added to our list of bounce emails.
email@example.com is IN Remove the bounce list
Reason(s) : smtp; 553 Your IP [126.96.36.199] is on one or more DNS blacklists. ulc: 9223356036749709366, rcp: 0001. (#5.1.1)
I've fixed this for you. We have the reasons and our recommendations on how you can fix this in the following guide:
The whitelisting part is important. This would make sure that form emails are always delivered to your inbox and won't be flagged as spam.
- HighlineAnswered on March 30, 2016 at 03:24 PM
Interesting. Our IP is not 188.8.131.52... Someone apparently was attempting to spoof this email address.
- BorisAnswered on March 30, 2016 at 05:22 PM
I'm afraid there has been slight confusion about what the above meant. 184.108.40.206 is not your IP address, it is one of the IP addresses from which our own system is sending emails to you.
When emails are bouncing, it means that the recipient server is refusing to accept our emails, and the above listed rejection message means that your server is refusing to accept any emails from our system that are coming from IP 220.127.116.11.
We are using AmazonSES to send our emails, and 18.104.22.168 is one of the IP addresses AmazonSES uses. Please make sure to whitelist that IP address in your system, because if the recipient server continues rejecting our emails, your address will only end up back in the bounce list.
You can whitelist our email senders by following this guide:
As my colleague said above, whitelisting is very important, because your system is currently set to block emails from one of the IP addresses we use to send emails to you.
If you need any further clarifications or assistance, please let us know. We are here to help.