What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Thank you page not updating

    Asked by seekingmichigan on March 30, 2016 at 12:07 PM

    Cloned form from previous year and made changes to a few items, like the thank you page. The thank you page goes to a custom thank you page from last year, even though in the form editor it displays all of the changes I've made.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on March 30, 2016 at 01:58 PM

    I cloned your form to test it and I was able to update the thank you page text without issue:

    When I saved the changes, they remained after refreshing and editing the form.  I was also able to update the thank you page to a different URL.

    There is a conditional thank you page, you may need to also remove the condition in order to correctly update the page: