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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble changing email address on submission form

    Asked by PHSwendy on March 30, 2016 at 06:25 PM

    I've followed 2 sets of instructions and cannot get it to work. Here is one of the links: https://www.jotform.com/help/314-How-to-Properly-Change-and-Test-a-New-Email-Recipient-Address.  There is no Edit button on my emails - only a delete button. I've attempted to do this in IE, FF, Chrome and Edge. I do not see any of the screens as shown in this tutorial. I've even created a new notification email and haven't seen the screens. I'm sure I must be not understanding. Can you help??



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    JotForm Support

    Answered by liyam on March 30, 2016 at 11:21 PM

    Hello PHSwendy,

    As it appears, you have the older version of email alert wizard. The one in the screenshots has not yet been fully deployed yet but eventually everyone will go there.    

    To change your email recipients on your email alert, simply click the Reply-To and Recipient settings 

    After which, you should be able to view and change your sender name, sender email, reply-to email and see the Attach PDF of the same submission as well.  You should be able to change the title of your notification also for your reference, as well as change the email recipient to which all emails will go.

    After doing the necessary changes, you simply have to click the Finish button and save your form.

    If you have other questions or concerns, please do let us know.


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    Answered by PHSwendy on March 31, 2016 at 03:48 PM

    Thank you, I believe I have the problem solved. It's very confusing to have instructions published but not have the proper version out to everyone.

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    Answered by Huberson on March 31, 2016 at 05:35 PM

    We understand that and really sorry for the inconvenience. Everyone should be on the same version once the system fully update.

    Meanwhile, if you encounter any issue please simply get back to us and we will assist you.