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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pre-population using condition is not working for me?

    Asked by Anista_01 on March 31, 2016 at 12:50 AM

    Hi Guys,

    Love, love, love Jotform !!!

    I'm using conditions to pre-populate an email field and can't seem to get it working. Would really appreciate you help.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on March 31, 2016 at 03:39 AM

    To resolve that issue, please follow the screenshot below:

    Basically you need to:

    1. First, edit your existing condition and select "Calculate a field's value" in the "DO" statement.

    2. You'll noticed that the "E-mail" field is on "0-9", click it to switch to "A-Z".

    3. Click the save button.


    What happens is that your field's value is copying the text input as it is when you use the "A-Z" type variable.

    Let us know if that works.

  • Profile Image

    Answered by Anista_01 on March 31, 2016 at 09:44 PM
    Hi Charle,
    Thank you thank you thank you ... it works :)
    I'm hoping you can help me again :)
    I'm using another theme and have just noticed the language is not
    english when an error occurs (field is not filled). Please see below.
    [image: Inline images 1]
    I would be grateful if you could please let me know how to correct. The
    form is https://form.jotform.co/60557183930862

    *Dujon Zivic*
    *If the grass looks greener on the other side… Stop staring. Stop
    comparing. Stop complaining and start watering the grass you’re standing
  • Profile Image
    JotForm Support

    Answered by Charlie on April 01, 2016 at 01:14 AM

    You are welcome. To better assist you,  I have opened a separate thread for the follow up concern you have. Please refer to this link: https://www.jotform.com/answers/807853. We will answer it there shortly.

    Thank you.