You need to sort the encryption out

The encryption is an absolute pain in the arse.  It is making the form unusable.  I can't see any information and I don't want to have to clear my cache for every single entry.  Take this option off as it does not work.  I hav e tried using it with latest FF and chrome.#

Rubbish encryption - remove it! fix it!

Encrypted data can only be seen from the submissions view using your encryption key.

It is not possible to see the data if you download the submission though.

Please take a look at this guide for further help:

http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert