What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    You need to sort the encryption out

    Asked by NNFTechMan on March 31, 2016 at 12:20 PM

    The encryption is an absolute pain in the arse.  It is making the form unusable.  I can't see any information and I don't want to have to clear my cache for every single entry.  Take this option off as it does not work.  I hav e tried using it with latest FF and chrome.#

     

    Rubbish encryption - remove it! fix it!

    encryption cache does not work latest
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 31, 2016 at 03:56 PM

    Encrypted data can only be seen from the submissions view using your encryption key.

    It is not possible to see the data if you download the submission though.

    Please take a look at this guide for further help:

    http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert