What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account has been suspended

    Asked by Barno on March 31, 2016 at 12:30 PM

    I have just received this message from your team

    Our automatic phishing detection system has suspended your JotForm account. Your forms are currently disabled.


    If you would like us to review this decision please reply to this email and provide these information:

    Describe the purpose of your forms. If you have asked for username or password in one of your forms, please describe the reason. Provide the URL of your web site where you use these forms.

    We will try to resolve this issue as quickly as possible.
    JotForm Team

    So I would want you to help me fix it, as soon as possible. Thank you.

    Page URL:

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    JotForm Support

    Answered by david on March 31, 2016 at 03:53 PM

    We do not allow for the collection of bank account numbers directly through forms.  Since your forms to not look to be used for phishing purposes, I reactivated them and they should be usable once again.

    I would recommend removing the fields that ask for any sort of bank account details as they may result in your forms being suspended once again.