What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Save form entries when payment is not made

    Asked by emaancalgary on April 01, 2016 at 10:51 AM

    Is there an option such that if a user fills a form, clicks Submit to pay, and for some reasons an error happens or the user closes the browser, to come back to the form and find the fields of the form populated with the entries he made, so that he just has to click Submit again to pay?

    save form find and populated click submit
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    Answered by Carina on April 01, 2016 at 12:53 PM

    It is possible to use the auto-fill feature. You can see here more details:

    https://www.jotform.com/help/227-How-to-Enable-Auto-Fill-Feature 

    The Auto-save stands for how often will the system save new versions and the time to live stands for how long will the information be saved on the browser:

    As long as the user uses the same equipment/browser and does not clear cache it is possible to have the form filled in.

    Let us know if we can assist you further.