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  • Profile Image

    Unable to sign the Smooth Signature widget added on a form.

    Asked by moore.pedro on April 01, 2016 at 12:31 PM

    Hi, I have an online waiver that I use.

     

    Here is the link - https://form.jotform.com/52864488151160

     

    When you get to the end to sign your signature nothing happens.  It doesn't allow you to sign on the line digitally.

     

    How can I fix this?

    Page URL:
    https://form.jotform.com/52864488151160

    smooth signature widgets not showing
  • Profile Image
    JotForm Support

    Answered by Mike_G on April 01, 2016 at 01:36 PM

    We would like to apologize for any inconvenience. I have cloned your form and was able to see the issue. However, this can be fixed by removing the faulty Smooth Signature widget and re-adding another one with the same label. Please be reminded that you need to also update the conditions where that field should be included. 

    Here's a clone version of your form where I have applied the changes.

    https://form.jotform.com/60915136625960

    Thank you.

  • Profile Image

    Answered by moore.pedro on April 01, 2016 at 04:45 PM
    Okay I updated it, but then I notice another issue.
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 01, 2016 at 05:54 PM

    I checked your form and I think the issue you notice is when you try to submit the form, this is the one issue that I found in your form when tested it, I checked the web console and noticed some errors there.

    To fix this I removed the Smooth Signature widget and then tried to submit the form, this worked, then I decided to add the widgets again and the form was working with the widgets on it, I would suggest you to try doing the same, remove the widgets from your form and make a submission, once you have confirmed this is working undo the changes and get the widgets back again, to do this you only need to click on the Undo button in the Form Builder: 

    This will bring again the widgets, and it seems like they were not properly added, I suggest you to use this option because you will not need to update your conditions again, otherwise you will need to fix those conditions where are included these widgets.

    Here is my cloned form working fine: https://form.jotform.com/60916495048968

    Hope this helps.