What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Disabling all our forms! UNACCEPTABLE!

    Asked by Steecon on April 01, 2016 at 04:43 PM

    Apparently one of our forms violated your terms, (I have submitted a private ticket about this) it is unreasonable to restrict access to ALL of the forms without a warning or reason. We need these forms to run our business! I would suggest just disabling the form in question and not THE WHOLE ACCOUNT! Unacceptable.

    all disabling and ticket OR
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    JotForm Support

    Answered by BJoanna on April 01, 2016 at 05:37 PM

    I have inspected your forms your account is suspended because of the phishing form you have http://www.jotform.us/form/60915533285155 

    You have fields that collect credit card information and that is against JotForm Terms of use.

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    I have removed those fields from your form and activated your account. I would also suggest you to change the title of that form. 

    If you want to have payment fields inside of your form, you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:

    http://www.jotform.com/help/47-Order-Form-Basics 

    http://apps.jotform.com/category/payment_processing 

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Feel free to contact us if you have any other questions.