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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to setup PayPal, an error appears that I can only have 1 payment app but I can't find it

    Asked by terryalbee on April 01, 2016 at 09:07 PM

    I am trying to set up my PayPAL account-but an error message pops up saying I can only have 1 payment app, I can't find a "setting" tab to find out wh

    message app find paypal account
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    JotForm Support

    Answered by liyam on April 02, 2016 at 12:24 AM

    Hello terryalbee,

    That is correct, you can only have one payment app for every form. In your form, you can search for "My Products" label as this is the default label created when you have added a payment field in your form.

    Upon checking your form, I found at the bottom that there is an unconfigured payment app. What you need to do further is to click or select the field in your form and click on the wizard icon to continue setting up the proper configuration and products in it. Please see screenshot below:

    Once the wizard icon is clicked, the setup should appear

    Then you should be able to proceed further on adding your products and prices.

    If you have other questions, please do let us know.

    Thanks.