What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I don't receive notifications for all submissions?

    Asked by bamsu1984 on April 02, 2016 at 09:06 AM

    I have 2 forms I currently use. And since 1-2 weeks I noticed that not all submissions arrive to my inbox. I have to manually check in jotform so I dont miss any of them. 

    Can you take a look at this issue?

    My account is bamsu1984


  • Profile Image
    JotForm Support

    Answered by Nik_C on April 02, 2016 at 12:33 PM

    I checked our mail logs for the email address you provided for notification and I was unable to find any failed emails in the last 500 emails that were sent to your email address.

    Could you provide information for what number of submissions did the notification fail?

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    Answered by bamsu1984 on April 02, 2016 at 12:44 PM

    I even tryed to use the Forward button from Jotform in order to send that mail. It still does not work.

    For example my form called: 2 Tier GSA Campaign. I received a submission today from ip I did not received notification for it and it does not arrive even if I click Forward button.

  • Profile Image
    JotForm Support

    Answered by Nik_C on April 02, 2016 at 02:24 PM

    Since you are using PayPal, your form may have received some incomplete payments, in that case you would not receive the notification. To receive notifications for submissions with Pending payments you have to go to Preferences and set the Pending payment email notification from NO to Notifiers only or Notifiers and Autoresponders

    Please let us know if this solves your issue.