What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing issue

    Asked by buyinsurancesalvage on April 04, 2016 at 10:25 PM

    There is a mistake with our billing.  Please see attachment.  Could you please credit back the $129.00 payment from Jan 13, 2016 and continue to charge us the $9.95 for the premium plan as shown.  

    Thank you.

    Ray Lamarche

    Please call Jenn my administrator at (306) 220-4660 if you have any questions.

    Screenshot
    charge credit premium plan shown
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    JotForm Support

    Answered by BDAVID on April 04, 2016 at 11:20 PM

    That charge has been fully refunded, reference number INT160113-6564-48542. If you need anything else, please open a new thread, we will be glad to assist you.