Why am I not receiving my form submissions for the Americas Request Form?

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    Asked on April 05, 2016 at 09:35 AM


    At the end of last year and beginning of this year I ran into a problem where I stopped receiving form submissions from the Americas Marketing Request Form (http://form.jotform.us/form/50364160294148). I'm not sure how the problem was fixed but later in January it starting working again.  I seem to be having this same issue again now.  I currently have a notification email set up for 5 people in my group to receive the submissions.  3 of those people are receiving it and 2 of us are not (me - linda_muscatell@waters.com and Mark_Cilibrasi@waters.com).  The other 3 people are receiving the emails notifications.  Can you please look into this for me?




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    Answered on April 05, 2016 at 11:14 AM

    I just checked our logs and can only find the form submissions sent to linda_muscatell@waters.com on February 19 then the latest one which is a test made today. There are no logs for mark_cilibrasi@waters.com email. 

    Please do the following then test the form again by submitting an actual data:

    1. In the Advance Settings of the Notifier, uncheck the "Attach PDF" option

    2. In the same settings, change your sender email to noreply@jotform.com

    If this works, try to check the Attach PDF again leaving noreply@jotform.com as the sender email. Test it and see if it works on all emails.

    Please note that the Attach PDF will only work if you are using noreply@jotform.com or the noreply@formresponse.com.