What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Why am I not receiving my form submissions for the Americas Request Form?Asked by LindaMuscatell on April 05, 2016 at 09:35 AM
At the end of last year and beginning of this year I ran into a problem where I stopped receiving form submissions from the Americas Marketing Request Form (http://form.jotform.us/form/50364160294148). I'm not sure how the problem was fixed but later in January it starting working again. I seem to be having this same issue again now. I currently have a notification email set up for 5 people in my group to receive the submissions. 3 of those people are receiving it and 2 of us are not (me - email@example.com and Mark_Cilibrasi@waters.com). The other 3 people are receiving the emails notifications. Can you please look into this for me?
I just checked our logs and can only find the form submissions sent to firstname.lastname@example.org on February 19 then the latest one which is a test made today. There are no logs for email@example.com email.
Please do the following then test the form again by submitting an actual data:
1. In the Advance Settings of the Notifier, uncheck the "Attach PDF" option
2. In the same settings, change your sender email to firstname.lastname@example.org
If this works, try to check the Attach PDF again leaving email@example.com as the sender email. Test it and see if it works on all emails.