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Why am I not receiving my form submissions for the Americas Request Form?Asked by LindaMuscatell on April 05, 2016 at 09:35 AM
At the end of last year and beginning of this year I ran into a problem where I stopped receiving form submissions from the Americas Marketing Request Form (http://form.jotform.us/form/50364160294148). I'm not sure how the problem was fixed but later in January it starting working again. I seem to be having this same issue again now. I currently have a notification email set up for 5 people in my group to receive the submissions. 3 of those people are receiving it and 2 of us are not (me - firstname.lastname@example.org and Mark_Cilibrasi@waters.com). The other 3 people are receiving the emails notifications. Can you please look into this for me?
not receiving emails
I just checked our logs and can only find the form submissions sent to email@example.com on February 19 then the latest one which is a test made today. There are no logs for firstname.lastname@example.org email.
Please do the following then test the form again by submitting an actual data:
1. In the Advance Settings of the Notifier, uncheck the "Attach PDF" option
2. In the same settings, change your sender email to email@example.com
If this works, try to check the Attach PDF again leaving firstname.lastname@example.org as the sender email. Test it and see if it works on all emails.