What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The form is disabled

    Asked by eubanks on April 05, 2016 at 03:40 PM
    form is disabled
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    JotForm Support

    Answered by david on April 05, 2016 at 04:27 PM

    Your form was suspended by our phishing detector due to requesting social security numbers.  Though this is acceptable, there are some measures that should be taken to ensure the security of your data.  As per our terms of use:

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    For more information regarding data security, please see this thread:

    http://www.jotform.com/answers/333046-is-JotForm-HIPAA-Compliant

    Your account has been reactivated and forms should be working once again.  Please use caution when collecting sensitive data.