What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Emails not getting through

    Asked by artesian on April 05, 2016 at 05:52 PM

    I have two forms that have been up for some time. All of a sudden the emails are not getting through. We did not change the email attached to the submit button. Any ideas? I've included the URL for one of the forms. Both have the same email set.

    Page URL:

  • Profile Image

    Answered by Huberson on April 05, 2016 at 06:18 PM

    I think the email address associated with those forms are is c***a**@l**cu.com. If it is the case, the reason email was not getting through is because it was in bounce list. The email have been removed from bounce list, so you should be able to get notification through it.

    If you are not getting notification for a specific email you can check if it is not in bounce list from account setting - How-to-remove-your-email-address-from-bounce-list

    -  How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If you have problem with a different email address you can provide it and will help you fix the issue.

  • Profile Image

    Answered by artesian on April 05, 2016 at 06:38 PM

    I checked the bounce list and it wasn't there. But that was about 15 minutes ago. You could have already removed it. I will check the How To to see if this can be fixed. Thank you.

  • Profile Image
    JotForm Support

    Answered by BDAVID on April 05, 2016 at 06:48 PM

    On behalf of my colleague, you are welcome! Let us know if you need anything else.