What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why can't I publish/view my completed form?

    Asked by casmith7 on April 07, 2016 at 05:32 PM

    Despite having published my form multiple times, it will not allow me to preview the form.  Furthermore, an error message appears when I use the link provided after "publishing."  Please help.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 07, 2016 at 06:33 PM

    This is because one of your forms has been cataloged as phishing form, this is the form:


    This is the field:

    You are asking for Credit Card number and this is something not allowed in JotForm, there is no way to collect CC numbers and save them as you do with other data, if you want to sell products, subscriptions or collect donations then you will need to use one of our payment integrations: http://www.jotform.com/help/47-Order-Form-Basics

    I had to remove this field in order to activate your account, but do not use this type of fields anymore and avoid using words such as password, pass code, username, credit card, otherwise our anti-phishing system will suspend your account, also if you are asking for Credit Card in your forms it will be disabled as well. 

    Also, read our terms on this link: http://www.jotform.com/terms/