Our users are reporting a spam-related 554 code due to JotForm links in our emails

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    dfduran
    Asked on April 08, 2016 at 03:05 PM

    We use jotform for many of our registration needs. We share the link to our members through our email system. In the last two weeks, our users are reporting a spam-related 554 code due to JotForm links in our emails. Why is this happening, and what can we do to fix it?

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    Ben
    Answered on April 08, 2016 at 04:14 PM

    Unfortunately the only way to fight this is if people are marking the emails as non spam - those that see it as spam.Now there was an issue with Amazon email services recently where their service was seen as bad, so all systems using the same for sending email was seen as bad as well, this was resolved, but it might still have some shadow overlay in some systems.There are also systems that check the emails to see if they seem "funny" and since most phishing attempts are done by sending a link to some online form - that might look like Google service, etc, it might end up being seen as bad.If they just mark the message as OK the same would be removed and the system will learn that these emails are OK.Alternatively, you could also try embedding the forms on your own website, so that you can simply share a link to your website page which includes the form on it, which should help in such case.