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  • Profile Image

    My form reverted to a previous version

    Asked by jennadoula on April 08, 2016 at 10:06 PM

    It was done. Saved. Shared. Went in to make and edit and it reverted back to an old version!!! 

     

     

    Page URL:
    https://form.jotform.com/jennadoula/your-mama-tribe-doula-new-client

    saved and Make in
  • Profile Image
    JotForm Support

    Answered by Chriistian on April 09, 2016 at 02:09 AM

    Hi,

     

    I cannot access the URL you have given. However, are you referring to the form - http://www.jotform.us/form/60967333469164?

     

    Can you please give us more details as to which fields in the form changed and to what version it reverted back? If you can give us a screenshot of what changed, that would be better. To access the history and different versions of your form, please see How to View Form Revision History.

     

    Regards.

  • Profile Image

    Answered by jennadoula on April 09, 2016 at 02:45 AM

    Hello,
    I followed the Revision History and it doesn't show any of the actual
    history. Or it does, but the form itself doesn't reflect different
    selections. It shows more or less the beginning of my form being created.
    Fortunately, I had the completed form still open in my browser when I went
    in to make an edit, clicked save (after adding the missing "n" in "and")
    and then I had an very early draft of the form left.
    I have attached screen shots (not all, 10 total, showing 1, 2, 3, 4, and 10) and I have printed it (9 pages printed).
    I really hope I don't have to redo it. As a working from home mom of
    toddler it took me all week during naps to get this completed! Plus, I had
    sent it to a potential new client to fill out...only for the link to be
    dead. Ah!
    Thanks for your help.
    Regards,
    Jenna

     

  • Profile Image

    Answered by Carina on April 09, 2016 at 04:44 AM

    I inspected the form and also could not locate the referred version of the form. Do you still have the form open in your browser?
    If so please, access the source code of the form as explained here, then press ctrl+f and type:

    submit.jotform.us/submit

    Let us know the form ID as seen in the picture:

    We'll wait for more details to proceed.

    Let us know if we can assist you further.   

  • Profile Image

    Answered by jennadoula on April 09, 2016 at 11:24 AM

    Yes it is still open, but the source is for the dead page. There is no ID that I can find. It would appear my options are re doing it. Can we figure out what went wrong?

     

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  • Profile Image
    JotForm Support

    Answered by Kiran on April 09, 2016 at 01:32 PM

    I've reverted your JotForm to an earlier version and you should be able to see all your changes now. It seems that you have updated the title and you should be able to view the form using one of the following URLs.

    https://form.jotform.com/jennadoula/your-mama-tribe-doula

    or 

    http://www.jotform.us/form/60967333469164

    Please check and let us know if you need any further assistance. We will be happy to assist. 

  • Profile Image

    Answered by jennadoula on April 09, 2016 at 02:35 PM

    Awesome! Thank you! Phew!

  • Profile Image

    Answered by jgreybar on May 05, 2016 at 11:04 AM

    Hello.  I am having the same problem.  I send the version which is complete and proper, but somehow the email I receive back after the form has been filled out has a previous version's questions.

    https://form.jotform.com/jgreybar/manager-checklist-for-new-hire

    I can't figure out what is happening.  Any suggestions?

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 05, 2016 at 11:18 AM

    @igreybar, your question will be addressed on the following thread: https://www.jotform.com/answers/833286