Nothing happens when 'Add a new coupon code' is clicked in the PayPal payment wizard

  • Hardyc
    Asked on April 10, 2016 at 4:25 PM

    Hi

     

    I go through the paypal wizard and when I get to the section to add a coupon I click on the "add a new coupon code" and nothing happens.

    My form is in development so I'm trying out a number of different things and widgets - so it a bit of a mess.

  • Kiran Support Team Lead
    Replied on April 10, 2016 at 4:58 PM

    I've checked the PayPal payment wizard and I was able to add the coupons without any issue.

    Nothing happens when Add a new coupon code is clicked in the PayPal payment wizard Image 1 Screenshot 20

    Could you try logging into a private/incognito window or using a different browser and check you are able to add coupons in the wizard?

    Please get back to us if the issue still persists. We will be happy to assist you further. Thank you! 

  • Hardyc
    Replied on April 10, 2016 at 6:04 PM

    Thanks - Yes, using another browser worked.  I have tested a few things and it looks like it is using Microsoft Edge (Window 10) that has the issue!!

  • David JotForm Support Manager
    Replied on April 10, 2016 at 6:06 PM

    On behalf of my colleague, you are welcome! Open a new thread if you need anything else, we will be glad to assist you.