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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Nothing happens when 'Add a new coupon code' is clicked in the PayPal payment wizard

    Asked by Hardyc on April 10, 2016 at 04:25 PM

    Hi

     

    I go through the paypal wizard and when I get to the section to add a coupon I click on the "add a new coupon code" and nothing happens.

    My form is in development so I'm trying out a number of different things and widgets - so it a bit of a mess.

    Page URL:
    https://form.jotform.co/61000742569855

    doesnt work adding different section and development
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    JotForm Support

    Answered by Kiran on April 10, 2016 at 04:58 PM

    I've checked the PayPal payment wizard and I was able to add the coupons without any issue.

    Could you try logging into a private/incognito window or using a different browser and check you are able to add coupons in the wizard?

    Please get back to us if the issue still persists. We will be happy to assist you further. Thank you! 

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    Answered by Hardyc on April 10, 2016 at 06:04 PM

    Thanks - Yes, using another browser worked.  I have tested a few things and it looks like it is using Microsoft Edge (Window 10) that has the issue!!

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    JotForm Support

    Answered by BDAVID on April 10, 2016 at 06:06 PM

    On behalf of my colleague, you are welcome! Open a new thread if you need anything else, we will be glad to assist you.