Contact Form is not displaying the background image.

  • dharanamantra
    Asked on April 10, 2016 at 8:29 PM

    Hi, I chose the Contact Form with the thumbtack in the upper right hand corner.

     

    When I preview the form, the cool top page and the thumbtack are not visible/showing.  Why is this?

  • liyam
    Replied on April 10, 2016 at 9:46 PM

    Hello dharanamantra,

    For us to be able to understand further the case, could you please provide us the link to the said form? I have checked each and every form in your account but could not find the one that has the thumbtack in it when loading it for edit.

    Looking forward to your response.

    Thanks.

  • dharanamantra
    Replied on April 11, 2016 at 10:48 AM

    Please see the attached images.  This is what it's supposed to look like -- with the two layer paper and thumbtack.Contact Form is not displaying the background image Screenshot 30

     

     

     

     

     

     

     

     

     

    But this is what preview shows.Contact Form is not displaying the background image Screenshot 41

     

     

     

     

     

     

     

     

    Thanks.

  • Ashwin JotForm Support
    Replied on April 11, 2016 at 11:46 AM

    Hello ,

    The correct image URL should be:  https://cms.jotform.com/uploads/image_upload/image_upload/global/7409_jotform_bg.png 

    I have fixed this issue in your form. 

    Thank you!

  • dharanamantra
    Replied on April 11, 2016 at 12:27 PM

    You guys are awesome; thanks!

  • Ashwin JotForm Support
    Replied on April 11, 2016 at 12:54 PM

    Hello dharanamantra,

    You are welcome.

    Do get back to us if you have any questions.

    Thank yoU!