Contact Form is not displaying the background image.

  • Profile Image
    dharanamantra
    Asked on April 10, 2016 at 08:29 PM

    Hi, I chose the Contact Form with the thumbtack in the upper right hand corner.

     

    When I preview the form, the cool top page and the thumbtack are not visible/showing.  Why is this?

  • Profile Image
    liyam
    Answered on April 10, 2016 at 09:46 PM

    Hello dharanamantra,

    For us to be able to understand further the case, could you please provide us the link to the said form? I have checked each and every form in your account but could not find the one that has the thumbtack in it when loading it for edit.

    Looking forward to your response.

    Thanks.

  • Profile Image
    dharanamantra
    Answered on April 11, 2016 at 10:48 AM

    Please see the attached images.  This is what it's supposed to look like -- with the two layer paper and thumbtack.

     

     

     

     

     

     

     

     

     

    But this is what preview shows.

     

     

     

     

     

     

     

     

    Thanks.

  • Profile Image
    ashwin_d
    Answered on April 11, 2016 at 11:46 AM

    Hello ,

    The correct image URL should be:  https://cms.jotform.com/uploads/image_upload/image_upload/global/7409_jotform_bg.png 

    I have fixed this issue in your form. 

    Thank you!

  • Profile Image
    dharanamantra
    Answered on April 11, 2016 at 12:27 PM

    You guys are awesome; thanks!

  • Profile Image
    ashwin_d
    Answered on April 11, 2016 at 12:54 PM

    Hello dharanamantra,

    You are welcome.

    Do get back to us if you have any questions.

    Thank yoU!