What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Contact Form is not displaying the background image.

    Asked by dharanamantra on April 10, 2016 at 08:29 PM

    Hi, I chose the Contact Form with the thumbtack in the upper right hand corner.

     

    When I preview the form, the cool top page and the thumbtack are not visible/showing.  Why is this?

    contact form all displaying preview not visible and
  • Profile Image
    JotForm Support

    Answered by liyam on April 10, 2016 at 09:46 PM

    Hello dharanamantra,

    For us to be able to understand further the case, could you please provide us the link to the said form? I have checked each and every form in your account but could not find the one that has the thumbtack in it when loading it for edit.

    Looking forward to your response.

    Thanks.

  • Profile Image

    Answered by dharanamantra on April 11, 2016 at 10:48 AM

    Please see the attached images.  This is what it's supposed to look like -- with the two layer paper and thumbtack.

     

     

     

     

     

     

     

     

     

    But this is what preview shows.

     

     

     

     

     

     

     

     

    Thanks.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 11, 2016 at 11:46 AM

    Hello ,

    The correct image URL should be:  https://cms.jotform.com/uploads/image_upload/image_upload/global/7409_jotform_bg.png 

    I have fixed this issue in your form. 

    Thank you!

  • Profile Image

    Answered by dharanamantra on April 11, 2016 at 12:27 PM

    You guys are awesome; thanks!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 11, 2016 at 12:54 PM

    Hello dharanamantra,

    You are welcome.

    Do get back to us if you have any questions.

    Thank yoU!