What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My order forms haven’t been working for my customers for awhile now.

    Asked by paulinesuarez on April 11, 2016 at 02:55 AM
    Hi,
    My order forms haven’t been working for my customers for awhile now. They work only when I access it as admin of the facebook pages. Here are the links:
    https://www.facebook.com/gypsysoulmanila/app/684336108254110/
    https://www.facebook.com/MoonbeamByPolina/app/684336108254110/
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    JotForm Support

    Answered by Chriistian on April 11, 2016 at 03:02 AM

    I made a test submission to your form, and it appears that I was able to send a submission without any issue. I cannot seem to replicate the issue your customers are encountering.

    Can you please provide further information about the issue that your customers are encountering in your form on facebook? It would also help if you can send us a screenshot of the issue. Here's how: How to add screenshots/images to questions to the support forum?

    We will wait for your reply.
    Regards.