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  • Profile Image

    Calculated field value based on conditions not working properly on my form.

    Asked by sudsport on April 12, 2016 at 07:31 AM

    Hi,

    The hereunder specific condition does not work in my form, the destination field is kept empty.

    Thanks for your help,
    Georges

    Page URL:
    https://form.jotform.com/51626194845967

    calculated field conditions update field value show hide
  • Profile Image
    JotForm Support

    Answered by Welvin on April 12, 2016 at 09:42 AM

    You have over 20 Update/Calculate Field conditions, which one here is not working? Please tell us the number.

    Just one thing I noticed is that some of the fields are manually hidden in the form. Please note that doing so won't show the fields even if you have a condition to show them. I would suggest showing them up, you can do it in the properties:

  • Profile Image

    Answered by sudsport on April 16, 2016 at 02:40 AM

    Hi Welvin,

    Sorry I though I included a screen capture in my question which was showing up the problematic field "nom equipe".

    Here is a new screen capture:

    Thanks for your help,

    Georges

  • Profile Image
    JotForm Support

    Answered by Mike_G on April 16, 2016 at 05:45 AM

    I have created a clone version of your form to my account to examine the conditions in it. And I found out that the field " Nom Equipe" is properly updating if the "Par équipe de 2" option is selected from the "Choisissez votre mode de course" field.

    It's just quite confusing since you have another condition that states, "If the option, "Par équipe de 3 à 5", is selected it will show multiple fields including the " Nom Equipe" field." So the field "Nom Equipe" will remain hidden and not updated if the option, "Par équipe de 3 à 5", is selected from the "Choisissez votre mode de course" field.

    In the screenshot above, I have disabled that condition to show that the "Nom Equipe" is updating if the rules are met.


    Kindly clarify the how the process of your form should work as those conditions mentioned above creates conflict. 

     

    Thank you.

  • Profile Image

    Answered by sudsport on April 16, 2016 at 08:59 AM

    Hi,

    If we have team of 2 runners I do not want them to name the team, the team name is automate  with the update field that is why it is hidden for single or team of 2.

    When team of 3 to 5 I want them first to name the team.

    This are the reasons why I want the "nom equipe (team name)" hidden for single and team of 2 and showed up for teams of 3 to 5.

    Thanks for your help,

    Georges

  • Profile Image
    JotForm Support

    Answered by Mike_G on April 16, 2016 at 10:21 AM

    Thank you for the clarifications. 

    I already figured out where the issue is. Since the field, "Nom Equipe" is hidden, it will be cleared during submission, so no data is showing on the submission page for that field even if the condition is properly set up.

    What you can do is change "Clear Hidden Field Value" option to "Don't Clear".

    I hope this helps. Let us know if you need any further assistance. Thank you.

     

  • Profile Image

    Answered by sudsport on April 22, 2016 at 06:58 PM

    Hi,

    I tried to implement your solution but for some reasons I cannot access the preference menu. I found as well that the automated reply mails have disappeared is it another hick up of JotForm European servers ?

    Thanks for you help,
    Georges

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    JotForm Support

    Answered by EltonCris on April 22, 2016 at 09:03 PM

    Hi Georges, Since this is a new  question, I have moved that over here https://www.jotform.com/answers/824850. We'll be on that thread in a moment.