Where did all of my forms go?

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    Asked on April 13, 2016 at 09:57 AM

    I have had to replace two of them with forms from another company.  I would prefer that not to continue.  But other places on my website your forms are still linked but they are completely missing.

    Originally it gave an error message for the forms that said something like "this form has been made unavailable" or something like that.  These are just information collection forms - WHY???


    It's been 4 days now and I submitted an inquiry right when it was first observed and have not received a response.


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    Answered on April 13, 2016 at 12:36 PM

    Your forms are intact, but you are currently suspended due to the credit card fields in your form. You have a separate thread for this problem. My colleague is on it, you should receive his reply in a moment. Here's the thread: https://www.jotform.com/answers/814979