Form Support
 

QR Code Reader widget: does not work on mobile devices.

  • Profile Image
    iiilucky1iii
    Asked on April 13, 2016 at 06:14 PM

    Hey everyone! 

     

       So I have been using JotForm for a while, I have used most every E-Form service out there and this is by far the best! BUTTTT I am really disappointed in the barcode scanning / reader or lack there of.

     

    In most support forums for JotForm, I see that JotForm Support recommends the QR Reader Widget but  it does not work on iPhone or Android. I am REALLY hoping someone can assist me in this matter.

     

    I would like a scanner that works on IOS as well as Android but at this point I will take anything as long as it works! 

     

    Has anyone found any workarounds for this issue? My main goal is to integrate this Form into an app I have on GoodBarber which supports HTML embedding and custom API Integration. (Not sure if ANY of that info is useful when coming up with a potential work-around!)

     

    Thanks so much!

    -Amanda

  • Profile Image
    BDAVID
    Answered on April 13, 2016 at 09:55 PM

    In order to make the QR Code Reader widget work on mobile devices, we actually have to report it to our developers, so they can make it work correctly on iPhone or Android.

    Besides that widget, there is no other feature that can be used to read QR codes. So, you will be updated via this thread when there is a resolution for this issue.

  • Profile Image
    iiilucky1iii
    Answered on April 14, 2016 at 11:53 AM

    Hey thanks so much for the quick response! If I give you my link can you forward it on to your developers so I can get this QR Reader working on my form for both Android and iOS?! 

    https://form.jotform.com/61036921616149 

    Thanks so much! 

  • Profile Image
    Charlie
    Answered on April 14, 2016 at 01:19 PM

    Thank you for sharing additional information. I see my colleague has already forwarded the problem to our developers. I also tested the widget and it is indeed broken.

    In my Chrome browser in desktop, this is how it looks like:

     

    In my mobile device, Android Kitkat, this is how it looks like:

     

    It seems like the QR Code reader widget is using Adobe Flash, however, some browsers have this disabled, while in mobile I think it is not compatible. Mozilla have also disabled Adobe Flash by default. Here's an article about it: http://www.dailymail.co.uk/sciencetech/article-3160644/Google-Mozilla-pull-plug-Adobe-Flash-Tech-giants-disable-program-browsers-following-critical-security-flaw.html 

    We will update you as soon as this has been resolved. Apologies for the inconvenience. 

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    jfullwiler2
    Answered on May 23, 2016 at 01:28 PM

    Hello, any update on this?

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    Mike
    Answered on May 23, 2016 at 02:46 PM

    A ticket has been assigned to one of our developers, but we do not have any other updates as of this time. This thread will be updated if we have any news.

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    jfullwiler2
    Answered on May 23, 2016 at 11:55 PM

    Thanks Mike, in that case, with the existing flash based widget, would you know if CSS could expand the readout box? The default is quite short:

     

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    Charlie
    Answered on May 24, 2016 at 02:15 AM

    @jfullwiler2

    I have opened a separate thread for your concern. Please refer to this link instead: https://www.jotform.com/answers/845615. We will address it shortly.

    Thank you.

  • Profile Image
    marciofranco
    Answered on October 19, 2016 at 09:51 PM

    Any update on using the bar code reader on mobile devices?

    I don't need a QR code reder, a standard barcode  reader would already resolve my issues.

    There are some workarounds like using a barcode scanner keyboard (https://play.google.com/store/apps/details?id=com.tecit.android.barcodekbd.full&hl=en) but i would really like to avoid this so that i don't have to switch keyboards each time i want to scan information

    thanks

     

  • Profile Image
    seth
    Answered on October 20, 2016 at 05:59 AM

    Please follow your question on this post:

    https://www.jotform.com/answers/966161