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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    QR Code Reader widget: does not work on mobile devices.

    Asked by iiilucky1iii on April 13, 2016 at 06:14 PM

    Hey everyone! 

     

       So I have been using JotForm for a while, I have used most every E-Form service out there and this is by far the best! BUTTTT I am really disappointed in the barcode scanning / reader or lack there of.

     

    In most support forums for JotForm, I see that JotForm Support recommends the QR Reader Widget but  it does not work on iPhone or Android. I am REALLY hoping someone can assist me in this matter.

     

    I would like a scanner that works on IOS as well as Android but at this point I will take anything as long as it works! 

     

    Has anyone found any workarounds for this issue? My main goal is to integrate this Form into an app I have on GoodBarber which supports HTML embedding and custom API Integration. (Not sure if ANY of that info is useful when coming up with a potential work-around!)

     

    Thanks so much!

    -Amanda

    scanner JotForm Android app JotForm Support barcode bar code reader qr code qr scanner ios widget work-around
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    JotForm Support

    Answered by BDAVID on April 13, 2016 at 09:55 PM

    In order to make the QR Code Reader widget work on mobile devices, we actually have to report it to our developers, so they can make it work correctly on iPhone or Android.

    Besides that widget, there is no other feature that can be used to read QR codes. So, you will be updated via this thread when there is a resolution for this issue.

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    Answered by iiilucky1iii on April 14, 2016 at 11:53 AM

    Hey thanks so much for the quick response! If I give you my link can you forward it on to your developers so I can get this QR Reader working on my form for both Android and iOS?! 

    https://form.jotform.com/61036921616149 

    Thanks so much! 

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    JotForm Support

    Answered by Charlie on April 14, 2016 at 01:19 PM

    Thank you for sharing additional information. I see my colleague has already forwarded the problem to our developers. I also tested the widget and it is indeed broken.

    In my Chrome browser in desktop, this is how it looks like:

     

    In my mobile device, Android Kitkat, this is how it looks like:

     

    It seems like the QR Code reader widget is using Adobe Flash, however, some browsers have this disabled, while in mobile I think it is not compatible. Mozilla have also disabled Adobe Flash by default. Here's an article about it: http://www.dailymail.co.uk/sciencetech/article-3160644/Google-Mozilla-pull-plug-Adobe-Flash-Tech-giants-disable-program-browsers-following-critical-security-flaw.html 

    We will update you as soon as this has been resolved. Apologies for the inconvenience. 

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    Answered by jfullwiler2 on May 23, 2016 at 01:28 PM

    Hello, any update on this?

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    JotForm Support

    Answered by Mike on May 23, 2016 at 02:46 PM

    A ticket has been assigned to one of our developers, but we do not have any other updates as of this time. This thread will be updated if we have any news.

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    Answered by jfullwiler2 on May 23, 2016 at 11:55 PM

    Thanks Mike, in that case, with the existing flash based widget, would you know if CSS could expand the readout box? The default is quite short:

     

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    JotForm Support

    Answered by Charlie on May 24, 2016 at 02:15 AM

    @jfullwiler2

    I have opened a separate thread for your concern. Please refer to this link instead: https://www.jotform.com/answers/845615. We will address it shortly.

    Thank you.

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    Answered by marciofranco on October 19, 2016 at 09:51 PM

    Any update on using the bar code reader on mobile devices?

    I don't need a QR code reder, a standard barcode  reader would already resolve my issues.

    There are some workarounds like using a barcode scanner keyboard (https://play.google.com/store/apps/details?id=com.tecit.android.barcodekbd.full&hl=en) but i would really like to avoid this so that i don't have to switch keyboards each time i want to scan information

    thanks

     

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    JotForm Support

    Answered by seth on October 20, 2016 at 05:59 AM

    Please follow your question on this post:

    https://www.jotform.com/answers/966161