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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Autoresponder is not working

    Asked by allgrit on April 14, 2016 at 04:21 AM
    we have a problem with autoreply mail, it didn't send,
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    JotForm Support

    Answered by Jan on April 14, 2016 at 05:38 AM

    I did a test submission on your form and I received the Autoresponder messages on my email. Here's a screenshot:

    The "Autoresponder 4" recipient is incorrect. It should be "mail".

    Also, please use the email "noreply@jotform.com" as the Sender Email.

    Hope that helps. Thank you.


  • Profile Image

    Answered by allgrit on April 14, 2016 at 06:43 AM

    Here we embedded your form http://fnow.ru/ru/

    Демонстрация button. Can you test it ?

     It doesn't send autoresponder e-mail

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    JotForm Developer

    Answered by mert on April 14, 2016 at 08:19 AM

    Hi there,

    I tested your "Autoresponder"s on your webpage and see that only the two of them with "Sender name" as "noreply@jotform.com" are sending the emails to the submitter. In this case, there must be something wrong with your custom email service provider ("info@fnow.ru").

    To beat this issue you can set those "Autoresponder"s' "Sender's Name" as default. Please, see it from the below:


    In addition, one of them has set to use the field "имя" for email address, this also needs to change as "email".


    After making the changes, please do let us know the results.


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    Answered by allgrit on April 14, 2016 at 08:24 AM

    deleted all except Welcome letter autoresponder,

    it has  "Sender's Email" as default. 

    Form name "Форма Заявки by YeahYouKnow"

    still doesn't work

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    JotForm Developer

    Answered by mert on April 14, 2016 at 09:42 AM

    Hi there,

    Again, I tested the embedded and the standalone version of your form. Currently, standalone is sending the email, the other one is not, so I assume that the issue is occurring from the embed method now. If you want to embed your form as a button to your form, you can get the light box embed code first and convert its link to a button by adding a <button> tag.

    Below, you can see the customized code and also, you can directly use it on your webpage:

     <script src="https://form.jotform.com/static/feedback2.js?3.3.REV" type="text/javascript"> var JFL_60691281264355 = new JotformFeedback({ formId: '60691281264355', base: 'https://form.jotform.com/', windowTitle: 'EFT Level 1 Registration', background: '#FFA500', fontColor: '#FFFFFF', type: 'false', height: 500, width: 700, openOnLoad: false }); </script>   <button type="button"><a class="btn lightbox-60691281264355" style="margin-top: 16px"> Buy Now </a></button>


    As it is seen from the above, I added the green parts on it. If you want we can add some rules to change the button's appearance. Please, don't forget to let us know the results.