What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to upload mp3 files

    Asked by merkmurphy on April 14, 2016 at 12:03 PM

    Ive increased the size but it still wont work

    Page URL:
    https://form.jotform.com/61035153397151

    size upload file upload file upload size unable to upload
  • Profile Image
    JotForm Support

    Answered by Jan on April 14, 2016 at 01:25 PM

    May I know the file size and the file name/extension of the mp3s file you're trying to upload. I can see the that upload field is configured properly. It is possible that the upload file size is too small, you might need to increase it.

    I cloned your form and did a test submission with an uploaded file of 3.84mb .mp3 file. I was able to submit it without any problems.

    We'll wait for your reply. Thank you.